Privacy Policy

Masters Pool Resurfacing LLC (referred to as “Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy describes how we collect, use, and disclose the personal information we obtain through our website, located at https://masterspoolresurfacing.com/ (the “Site”), and in connection with providing our services.

By using our Site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information You Provide to Us

This is information that you voluntarily provide when you interact with us, primarily for requesting service estimates or making inquiries. This information may include:

Contact Information: Name, email address, mailing address, and telephone number.
Service Information: Details about your pool or project, including its location, size, current condition, and your service requirements.
Correspondence: Information contained in emails or chat messages you send to us.

We collect this information when you:

Use the “Request Estimate” forms.
Contact us directly via phone (1-800-674-POOL) or email (Masterspoolresurfacing@gmail.com).
Use the live chat function on the Site.

B. Automatically Collected Information

When you navigate through and interact with our Site, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns, including:

Usage Details: Information about your visit, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.
Tracking Technologies (Cookies): We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being se¹nt. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To fulfill your requests for information, process your service estimate requests, and provide the pool resurfacing, remodeling, and related services you contract us for.
Communication: To communicate with you regarding your inquiries, appointments, and project status.
Marketing: To provide you with news, special offers, and general information about other services and events we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
Improvement: To monitor the usage of our Site, perform analytics, and improve our services, content, and the overall user experience.
Safety and Legal: To comply with our legal obligations, resolve disputes, and enforce our agreements.

3. Disclosure of Your Information

We may disclose aggregated, non-personally identifiable information about our users without restriction.

We may disclose personal information that we collect or you provide as described in this policy:

To Our Service Providers: We may share your information with trusted third-party contractors, service providers, and other third parties we use to support our business, such as scheduling software, IT support, and marketing/analytics providers (e.g., Outplay Marketing for chat services). These parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In connection with a merger, acquisition, or sale of assets, your Personal Information may be transferred.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. While we strive to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

5. Your Choices and Rights

Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Emails: If you do not wish to receive promotional email messages from us, you can opt-out by following the unsubscribe instructions included in those emails or by contacting us directly.

6. Children’s Privacy

Our Service is not directed to individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our ser²vers.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Masters Pool Resurfacing LLC

Phone: 1-800-674-POOL (7665)
Website: https://masterspoolresurfacing.com/

Last Updated: November 2025 (Set the actual date of publication)